Warranty And Returns Policy

• 30 days money back guarantee
• 3-months warranty policy

Return & Exchange Policy(30 days money back guarantee)

We will try our best to control the products shipped in good quality to our customer.Please no dispute or claim, that will take more time for both of us to deal with some cases;

Non-defective items Return Policy

All DS / DSi Flash Cards, without exception, may be returned to us whatever the reason within 7 days after receiving your order. However, depending on the reason, we reserve the right to refuse to refund the shipping costs that will pay for sending the products back to us. Items should be returned in their original product packaging.

• •If you decide to return a product because you do not want it anymore, you may return it and we will refund your order completely except for the shipping costs. The refund will be effective as soon as we receive your parcel. We will not refund the shipping costs that you pay for sending the products back to us.
  
  •You may return non-defective items within 7 days of purchase. (Less shipping charges and 5% restocking fee) If you took advantage of a "free shipping" offer you will be charged #5.00 (minimum,Air mail) or actual shipping(Free Express Shipping fee) + 5% restocking fee for non defective returns.
  
  •Non-defective items returned after 7 days and up to 30 days will be charged a 15% restocking fee.
  
  •Non-defective itemx retuned after 30 days will not be Acceptable.

Defective items Return Policy

• •You may return any defective item within 30 days of delivery for a full refund or an Exchange. Items should be returned in their original product packaging.
  
  •Customer need to send the products back to us, when we receive the original products, we will refund full money to youwithin 24 hours.
  
  •If we accidentally included an incorrect product in your order, you may send it back to us in order to get a refund or an exchange. The exchange or refund will be effective as soon as we receive the parcel. If you returned 100% of the order contents and wishes to get a refund, we will refund the original shipping costs too, otherwise we will only refund the value of the product(s) you returned to us. In addition, we will refund the shipping costs that you paid for sending the product back to us, but we will only accept to do so if you sent the parcel using standard shipping. Express or fast shipping will not be refund. We will only refund up to £5 on return shipping costs. An official invoice from the carrier must be provided in order for you to obtain the refund. In the case of a product exchange, we will refund the return shipping costs in the same manner, and you will receive a new parcel without having to pay the shipping fee again. We will only use regular shipping to send a replacement product to you, unless you are willing to pay for the express shippingfee, in which case you should contact our customer support.
  
  •We will not accept to exchange or refund a product if it was damaged or broken by you or if it suffered damage anything directly or indirectly caused by you.
  
  •To establish whether or not you may return a product to us, please contact our customer support.

Replace and Exchange

• •Products with quality problem in 30 days of delivery can be returned for replaced.
  
  •Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back.
  
  •We will pay shipping fees for the replaced products we ship to the customer.

Your Attention: Placing an order on AK2i3DS.com implies that you are fully aware of these conditions and that you agree with them without reserve.

3 months warranty

Almost all the products we sell on AK2i3DS are subject to a 3-months warranty. Only a few select products are not eligible to the 3-months warranty:

• •replacement screens and screen protectors
  
  •any refurbished product we may sell. All the products we sell are 100% new unless specifically mentionned on the product description page.

The products listed above do not benefit from the 3-months warranty but still fall under the 7-days return policy.

The conditions for returning a product are as follows:

• •We will exchange or fix products that fall under the 3-months warranty if the product ceased to function or suffered from a manufacturing defect appearing within the 3 months period after the order is shipped. 
  
  •We will not accept to exchange or fix a product if the damage was caused directly or indirectly by you.
  
  •In order to establish whether or not you may return the product to us, please contact our customer support.
  
  •If the customer support department authorizes it, you may return the product. Upon receiving the product, we will send you a new one or take some time to fix your product. The shipping costs for returning the product to us are not subject to refund. You will not need to pay any additional fee for us to ship your new parcel, however we will send it using standard shipping. Should you wish to receive it quicker, please contact us to arrange the payment of the express delivery fee.

Placing an order on AK2i3DS implies that you are fully aware of these conditions and that you agree with them without reserve.

Return & Exchange

We will try our best to control the products shipped in good quality to our customer.

30 days money back guarantee

1. Return and full refund
You may return any defective item within 30 days of delivery for a full refund. Items should be returned in their original product packaging.
Customer need to send the products back to us, when we receive the products, we will refund full money to you.

You may return non-defective items within 7 days of purchase. (Less shipping charges and 5% restocking fee) If you took advantage of a "free" shipping offer you will be charged $7.95 (minimum) or actual shipping + 5% restocking fee for non defective returns.

Non-defective items returned up to 7 days will be charged a 5% restocking fee.

Non-defective items returned after 7 days and up to 30 days will be charged a 15% restocking fee.

2. Replace

Products with quality problem in 30 days of delivery can be returned for replaced.
Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back.
We will pay shipping fees for the replaced products we ship to the customer.

For more information or any additional questions, please contact our customer support center.